1. Registrants are eligible to receive a refund, less a $50 administrative fee if the
following conditions are met:
For Webinars/Seminars:
a. ESP receives the written refund request to info@esp-inc.com at least three
weeks before the webinar start date and;
b. The corresponding workbook(s) have not yet been mailed to the registrant.
2. Registrants are not eligible to receive a refund if any of the following conditions are true:
a. ESP has shipped the workbook to the registrant or;
b. Requests for cancellations are received less than 10 days before the start of the seminar or;
c. The registrant does not attend the scheduled seminar.
3. Attendees may transfer to another ESP webinar within the same calendar year without incurring a cancellation or administrative fee.
Product Purchased with Registration:
- Discounted pricing and free shipping are given to attendees who purchase products that correspond with their class selection.
- Free shipping is given to attendees who purchase products that do not correspond with their class selection.
- Shipping charges = $4.50/item
Due to the discounts and free shipping offered, the following cancellation policy applies to products:
- Registrants are not eligible to receive a refund on products ordered with their registration. All products sales are final.
- Registrants who ordered products and are eligible to receive a webinar attendance refund per the webinar attendance cancellation policy above will lose their right to the discounted prices offered and free shipping. See Refund Calculation below.
Refund Calculation (Product Purchased with Registration):
- The calculated refund for registrations without product sales is:Total amount paid – $50 administrative fee = Net Refund
- The calculated refund for registrations with product sales is:Total amount paid – $50 administrative fee – full Price of products purchased – shipping charges = Net Refund
For On-Demand CME:
a. ESP receives the written refund request to info@esp-inc.com within one week of registration and;
b. The registrant has not logged into their account.